Being a General Manager can be difficult. There are so many aspects to performing this job successfully. I recently was asked what some tips would be for a new General Manager. Below are a few quick tips:
- Hire people whose skills complement your strengths, not just those who agree with you or fill the qualifications.
- Treat your great team like gold. They’re your best asset.
- Set the bar high for customer service. Then, show your employees what you mean by living it.
- Survey your members for expectations. Design programs that can exceed expectations.
- Create performance evaluations that link your employees to the facility’s goal.
- Learn about technology and watch for new trends that will help you.
Invest in your team, set expectations, communicate effectively, reward success. These are a few of the Best Practices for being a great General Manager.